Delivery Policy
Where, when and how we deliver
Last updated: October 2026
1. Where we deliver
We currently deliver to addresses within Malaysia (Peninsular Malaysia, Sabah, Sarawak and Labuan).
2. Processing time
Orders are packed and shipped within 1–2 working days after payment is confirmed. Orders confirmed on weekends or public holidays are processed on the next working day.
3. Delivery time
Estimated delivery after shipping:
- Peninsular Malaysia: 2–4 working days
- Sabah, Sarawak & Labuan: 4–7 working days
These are estimates. Courier delays, public holidays and remote areas may take longer.
4. Delivery fee
The delivery fee depends on your location and parcel weight, and is confirmed with you on WhatsApp before you pay. Any free-delivery promotion will be announced on our website.
5. Tracking your order
Once your parcel is shipped, we will send you the courier name and tracking number on WhatsApp.
6. Address and receiving the parcel
Please make sure your address and phone number are complete and correct. If a parcel is returned because of an incorrect address or failed delivery, re-delivery charges may apply.
Please check your parcel when it arrives. If it is damaged, take photos before opening it and contact us (see Returns & Refunds).
Delivered with Care
Packed carefully so your SHIFA products arrive fresh and safe.
Pure Nature. Thoughtful Wellness.
SHIFA Botanical Wellness
Questions? Message us on WhatsApp or email shifabotanica@gmail.com.