Returns & Refunds

Because SHIFA products are food items, we cannot accept returns or exchanges of products that have been opened or are no longer in their original sealed condition, unless they are faulty.

If your order arrives damaged, incorrect or with an item missing, contact us within 7 days of delivery on WhatsApp +60 12-522 3222 with:

• Your name and order details
• Clear photos of the parcel, the product and the issue

After checking, we will send a replacement or give you a refund.

Approved refunds are made by bank transfer to the account you provide, usually within 7 working days after approval.

You can cancel free of charge before your order is shipped. Once shipped, an order can only be returned if it is damaged, incorrect or faulty.

We are unable to accept returns for change of mind on food products. If you are unsure which product suits you, message us before ordering and we will gladly help.

This policy does not affect your rights under the Consumer Protection Act 1999 and other Malaysian laws.