Terms & Conditions

These Terms & Conditions apply to your use of this website and to any purchase of SHIFA products from Shifa Botanical Wellness Sdn. Bhd. (“SHIFA”, “we”, “us”).

By using our website or placing an order with us, you agree to these Terms. If you do not agree, please do not use the website or place an order.

You may browse and use this website for personal, non-commercial purposes. You agree not to misuse the website, interfere with its operation or attempt to gain unauthorised access to it.

We try to keep the website accurate and available, but we do not guarantee that it will always be uninterrupted or free of errors.

We take care to describe our products accurately, including ingredients, serving suggestions and storage directions. Product images are for illustration, and packaging may vary slightly from what is shown.

Always read the label on the product you receive before use. If there is any difference between the website and the label, the label applies.

SHIFA products are food products intended to support an everyday wellness routine. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

If you are pregnant or breastfeeding, have a health condition, or take medication or supplements, please speak with your doctor or a qualified healthcare professional before use.

Orders can be placed through WhatsApp, our official online store or our authorised e-commerce platforms. An order is accepted only when we confirm it with you.

We may decline or cancel an order, for example if a product is unavailable, if there is an obvious pricing error, or if we cannot deliver to your address. If you have already paid, we will refund you in full.

All prices are in Malaysian Ringgit (RM). The price that applies is the one confirmed to you at the time of your order. Delivery charges, if any, will be shown or told to you before you pay.

Payment must be completed using the payment methods we offer before an order is shipped.

We currently deliver within Malaysia. Delivery times we give are estimates and may be affected by courier schedules, public holidays or events outside our control.

Please make sure your delivery address and phone number are correct. Once a parcel is delivered to the address you gave, responsibility for it passes to you.

Because our products are food items, we cannot accept returns of opened products or products that are no longer in their original condition, unless they are faulty.

If your order arrives damaged, incorrect or with an item missing, please contact us within 7 days of delivery with your order details and clear photos. After checking, we will arrange a replacement or a refund.

This does not affect your rights as a consumer under the Consumer Protection Act 1999.

If you buy SHIFA products through an e-commerce platform or marketplace, that platform’s own terms, payment, delivery and return policies also apply to your purchase.

The SHIFA name, logo, product names, photographs, text and designs on this website belong to SHIFA or are used with permission. Please do not copy, reproduce or use them without our written consent.

To the extent permitted by law, SHIFA is not liable for any indirect or consequential loss arising from the use of this website or our products. Nothing in these Terms limits any rights you have that cannot be excluded under Malaysian law.

We may update these Terms from time to time. The latest version will always be on this page, with the date it was last updated.

These Terms are governed by the laws of Malaysia, and any dispute will be subject to the jurisdiction of the Malaysian courts.

For any questions about these Terms or your order, contact us on WhatsApp +60 12-522 3222 or by email at shifabotanica@gmail.com.